International Patient Liaison Centre

For patients in the Philippines considering medical care in Singapore, Ascle Healthcare Group’s International Patient Liaison Centre provides a central point of contact for medical enquiries, specialist referrals, treatment planning, and appointment coordination.

Our liaison services help you understand the necessary steps before travelling to Singapore for consultations, diagnostic investigations, or treatment.

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Supporting Patients from the Philippines Seeking Care in Singapore

Seeking medical care in another country involves practical decisions, such as identifying an appropriate specialist, scheduling consultations, and organizing pre-travel documentation.

Ascle Healthcare Group (AHG) supports international patients seeking medical evaluation and treatment in Singapore. The International Patient Liaison Centre provides guidance from your initial enquiry through appointment coordination and post-treatment follow-up.

All medical consultations, investigations, and treatments are provided in Singapore at our designated medical centres and partner private hospitals.

How the International Patient Liaison Centre Can Support You

Depending on your individual medical requirements, AHG’s liaison team can assist with:

Service Category	Specific Liaison Support Provided
Medical Coordination	Preliminary evaluation discussions, clinical triage, and specialist referrals
Appointment Logistics	Scheduling consultations, diagnostic imaging, laboratory tests, and procedure dates
Financial & Insurance	Financial counselling, cost estimations, and liaison with relevant insurance partners
Travel & Hospitality	Guidance on travel requirements, local transport advice, and accommodation arrangements upon request
Communication & Care	Translation support where required and ongoing post-treatment follow-up coordination

Contact the Patient Liaison Centre

Global Presence Map

a map covered ASCLE health support in Singapore

Bangladesh

Dhaka

Middle East

United Arab Emirates
Saudi Arabia
Qatar

Indonesia

Balikpapan
Bali
Jakarta
Semarang
Surabaya

Myanmar

Yangon

Malaysia

Kuala Lumpur
Johor Bahru

Singapore

Vietnam

Ho Chi Minh City

All consultations, diagnostic evaluations, and medical treatments are conducted in Singapore.

Ascle Healthcare Group does not operate a clinic or medical facility in the Philippines. The International Patient Liaison Centre coordinates your enquiry remotely, with your clinical consultation occurring at our medical centre or partner hospital in Singapore. Direct daily flights connect Manila, Cebu, and Clark to Singapore, with a flight duration of approximately 3.5 hours from Manila.

You can contact the International Patient Liaison Centre through three official channels:

Online Enquiry Form: Submit your contact details and a brief description of your medical concern via our online form. This is recommended if you have digital medical reports to discuss.
Telephone: Call +65 6956 6588 or +65 8877 3318 (monitored 24 hours daily, UTC+8). Singapore and the Philippines share the same time zone (UTC+8).
WhatsApp: Message +65 8877 3318 for a direct written exchange.

Note: An initial enquiry carries no obligation to proceed. Our liaison team provides administrative and coordination support; medical advice, diagnoses, and treatment decisions are made directly by qualified doctors during clinical consultations.

Step 1
Initial Contact

A liaison officer contacts you to understand your medical concern and previous care.
Step 2
Record Sharing

You share relevant medical summaries, diagnostic scans, or blood test reports.
Step 3
Medical Triage

Your enquiry is triaged under medical advice to determine the appropriate specialty.
Step 4
Specialist Referral

An appropriate specialist within AHG is identified based on your clinical needs.
Step 5
Plan Review

The specialist reviews your history and outlines potential evaluation or treatment options.
Step 6
Coordination

Appointments, diagnostic imaging, and travel schedules are coordinated efficiently.
Step 7
Post-Care Follow-up

The liaison team remains your point of contact for follow-up care and report transfers.

Preparing Your Medical Records

Gathering your existing medical documentation before making contact helps facilitate an efficient review. Records prepared by doctors or hospitals in the Philippines are accepted, and you do not need to repeat recent investigations prior to your initial enquiry.

Where available, it is helpful to provide:

A clinical summary or case abstract from your primary physician in the Philippines
Recent laboratory and blood panel results
Diagnostic imaging reports (such as Ultrasound, X-ray, CT, or MRI reports)
Digital imaging files (DICOM files on disc or secure digital upload, rather than printed images alone)
Histopathology or biopsy reports, where applicable
A current list of prescribed medications and exact dosages
Referral letters or notes regarding known drug allergies

If you do not possess all of these records immediately, our team can still assist with your preliminary enquiry and advise on which specific documents are required. Documents written in English can be reviewed directly.

Matching You With An Appropriate Specialist

Patients are not required to determine which specialist category they require prior to making contact. Our medical triage process evaluates your medical history and directs your enquiry to an appropriate specialist within our group.

Ascle Healthcare Group encompasses specialists across various disciplines who collaborate on evidence-based treatment plans tailored to individual patient needs.

Arranging Your Appointment Before You Travel

Appointments, diagnostic scans, and laboratory tests are coordinated in advance to ensure your time in Singapore is utilized efficiently.

Please allow sufficient time between your initial enquiry and your intended travel date. Timelines vary depending on specialist availability and how quickly medical records are received. Our team will provide realistic timeframes once your information is reviewed.

Financial Counselling and Insurance

Our team provides transparent financial counselling during the coordination process. While total care costs depend on the individual clinical evaluation, diagnostic tests, and treatment recommended, estimated fee breakdowns are discussed directly with you prior to travel.

If you hold international or corporate health insurance, please share your policy details during your enquiry so our team can assist with checking policy applicability. Coverage remains subject to your insurer’s terms.

Planning Your Visit To Singapore

Entry requirements for visitors travelling from the Philippines are governed by Singapore’s Immigration and Checkpoints Authority (ICA). Please verify current travel and visa requirements directly on the official ICA website prior to departure. Travel, local transport, and accommodation guidance is available upon request through our liaison team.

Medical Services Available

Ascle Healthcare Group provides specialist evaluation and care across multiple disciplines:

Brain and Spine (Neurosurgery)

Cardiology and Vascular Health

Colorectal Surgery

Foot and Ankle Surgery

Gastrointestinal and Digestive Health

General Medicine

Obstetrics and Gynaecology

Health Screening Programmes

Comprehensive health screening serves as a practical option for individuals seeking a thorough general health assessment.

Our liaison support continues after you return to the Philippines. The International Patient Liaison Centre remains your point of contact for follow-up appointments, tele-consultation scheduling, and medical report transfers. If you are receiving ongoing care from a physician in the Philippines, our team can help coordinate the sharing of discharge summaries to support continuity of care.

For patients requiring urgent medical evaluation or transfer to Singapore, our team can assist in coordinating air ambulance evacuation for direct hospital admission.

For urgent transfers, please contact our 24-hour hotlines directly rather than submitting an online enquiry form:

24-Hour Urgent Line: +65 6956 6588 or +65 8877 3318

Make an Enquiry

Got a Question? Fill up the form and we will get back to you shortly.

Frequently Asked
Questions

Can I contact AHG for a second opinion on a diagnosis received in the Philippines?

Yes. Many international patients contact us while under the care of their physician at home. Sharing your current diagnostic reports allows our team to refer your case to an appropriate specialist for clinical evaluation.

How should I send my medical records to the liaison team?

Please do not attach confidential medical records to your initial online enquiry form. Simply describe your health concern, and our liaison team will provide a secure channel for document transfer once they contact you.

Can my attending physician in the Philippines contact AHG directly?

Yes. Referring doctors in the Philippines are welcome to contact our International Patient Liaison Centre via telephone at +65 6956 6588 or via our online enquiry portal to discuss specialist referrals.

Are translation services available for non-English medical records?

Yes. Medical records provided in English can be reviewed directly. Where documentation requires translation, our liaison team can assist in arranging medical translation services.

Does contacting the International Patient Liaison Centre guarantee treatment approval?

No. Contacting the liaison centre facilitates administrative intake and appointment scheduling. All diagnostic assessments and treatment recommendations remain subject to formal clinical evaluation by a qualified medical specialist during your consultation in Singapore.

Can AHG assist if I am already living or working in Singapore?

Yes. Filipino citizens residing or working in Singapore can contact us directly via our local contact channels or schedule a consultation at our medical centres.

Next Steps

To discuss medical care options in Singapore or initiate a specialist referral, reach out to our International Patient Liaison Centre today.

WhatsApp (24/7): +65 8877 3318

Telephone (24/7): +65 6956 6588

Email: [email protected]

Disclaimer: This website provides administrative and organizational information for international patients. Treatment recommendations depend on individual clinical assessment by a qualified medical professional.

International Patient Liaison Centre

Supporting Patients from the Philippines Seeking Care in Singapore

How the International Patient Liaison Centre Can Support You

Global Presence Map

Begin Your Healthcare Journey

How To Begin An Enquiry

What Happens After You Enquire

Initial Contact

Record Sharing

Medical Triage

Specialist Referral

Plan Review

Coordination

Post-Care Follow-up

Preparing Your Medical Records

Matching You With An Appropriate Specialist