Effective Date: September 08, 2026
Last Updated: September 08, 2026

These Terms of Use apply to your access to and use of the Ascle Healthcare Group Philippines website. By accessing or using this website, you confirm that you have read, understood and accepted these Terms. If you do not accept them, please do not use the website.

In these Terms, “Ascle Healthcare Group”, “AHG”, “we”, “us” and “our” refer to Ascle Healthcare Group, and “you” refers to any person accessing or using the website.

About This Website

This website is intended primarily for people in the Philippines who are researching or considering specialist medical care in Singapore, including patients, family members and referring parties.

The website is an information and enquiry resource. It sets out general information about Ascle Healthcare Group, the medical disciplines covered, and how to make an enquiry about healthcare services available in Singapore. It is not a portal for clinical consultation, diagnosis, triage or the delivery of treatment.

Healthcare Services Are Provided in Singapore

All healthcare services described on this website are provided in Singapore. Ascle Healthcare Group does not operate a hospital, clinic, or medical facility in the Philippines.

This Philippines-facing website exists to provide information and to allow enquiries to be submitted by people who are considering consultation, investigation, treatment or surgery in Singapore. Nothing on this website should be read as an offer to provide, or as the provision of, medical or healthcare services in the Philippines.

Healthcare services delivered in Singapore are subject to Singapore law and to the regulatory requirements that apply to healthcare institutions and healthcare professionals in Singapore.

Website Information Is Not Medical Advice

Information published on this website is general in nature and is provided for information purposes only. It does not constitute personalised medical advice, diagnosis or treatment, and it is not a substitute for assessment by a qualified healthcare professional who knows your medical history.

General information cannot account for your individual circumstances, including your symptoms, medical history, current medications, test results, age or other risk factors.

You should not use information on this website to self-diagnose, to delay seeking medical attention, or to start, stop or alter any treatment without first speaking to a qualified healthcare professional.

Medical Emergencies

This website, its enquiry forms and its contact channels are not emergency services and must not be relied upon for emergency medical assistance.

If you or another person is experiencing urgent, severe or potentially serious symptoms, seek immediate medical attention from your nearest local emergency department or local emergency services. Do not wait for a response to a website enquiry, and do not delay urgent local care in order to arrange travel or treatment in Singapore.

No Doctor-Patient Relationship

Browsing this website, submitting an enquiry form, sending medical information, or otherwise contacting Ascle Healthcare Group does not, by itself, create a doctor-patient relationship between you and any doctor, clinic or healthcare institution.

Whether such a relationship arises, and the point at which it arises, depends on the applicable law and on the specific circumstances, including whether a clinical consultation has taken place and been accepted. Communications sent through this website are administrative and coordinating in nature unless and until a consultation is formally arranged and confirmed with a treating doctor.

Information you send through this website is not reviewed as a clinical consultation and should not be treated as one.

Treatment Suitability and Medical Outcomes

Whether a particular investigation, treatment or procedure is appropriate for you can only be determined through individual clinical assessment by a qualified doctor. This may include review of your medical records, imaging and laboratory results, as well as a physical examination.

Not every treatment or procedure described on this website is suitable for every patient. Responses to treatment, recovery times and clinical outcomes vary between individuals, and medical and surgical procedures carry risks that should be discussed with your treating doctor.

No content on this website should be interpreted as a promise, assurance or guarantee of eligibility for any treatment, of any particular clinical result, or of any particular recovery timeline.

Appointments and International Patient Enquiries

Submitting an enquiry through this website is a request for information or assistance. It is not a booking, and it does not guarantee:

• appointment availability
• acceptance for consultation or treatment
• the availability of a particular doctor
• the availability of a particular treatment or procedure
• a particular appointment or treatment date
• suitability to travel
• any medical outcome

Additional medical information, documentation, records or assessment may be requested before an appointment can be considered or confirmed. Appointments are subject to confirmation by the relevant clinic or healthcare institution in Singapore, and to any clinical and administrative requirements that apply.

Travel and Cross-Border Medical Care

Patients travelling from the Philippines to Singapore for healthcare services may need to consider matters that fall outside the scope of this website, including travel and immigration requirements, passport and visa validity, accommodation, travel and medical insurance cover, financial arrangements and estimated costs, and medical fitness to travel.

Ascle Healthcare Group does not provide immigration, legal, insurance, taxation or travel advice, and nothing on this website should be relied upon as such advice. You are responsible for obtaining independent advice where appropriate and for meeting all applicable entry and departure requirements.

We do not guarantee entry into Singapore, the grant of any pass or visa, or that you will be assessed as medically fit to travel.

Accuracy and Availability of Information

We take reasonable care to keep the information on this website accurate and current at the time of publication. Information may nonetheless change without notice, including details relating to doctors, services, treatment availability, appointment availability, locations, fees and general website content.

Information on this website may also be summarised or simplified for general readership. Where accuracy matters to a decision you are making, please confirm the position with us directly before relying on it.

The website may be unavailable from time to time due to maintenance, technical issues or factors outside our reasonable control.

Third-Party Healthcare Providers, Hospitals and Websites

Healthcare Providers in Singapore

Healthcare services may be delivered by doctors, specialists, clinics, hospitals, laboratories, imaging providers and other healthcare institutions in Singapore.

Where healthcare services are provided by an independent healthcare provider, that provider remains responsible for its own clinical services, professional obligations, consent processes, fees and patient records, in accordance with applicable law.

Links to Other Websites

This website may contain links to third-party websites, which are provided for convenience only. We do not control the content of those websites and do not endorse them by linking to them. Third-party websites are governed by their own terms of use and privacy policies, which you should review before using them or submitting information to them.

Intellectual Property

All content on this website, including text, images, graphics, layout, design elements, logos, trade marks, videos and downloadable materials, is owned by Ascle Healthcare Group or its licensors, or is used with permission, and is protected by applicable intellectual property laws.

You may view, download and print content from this website for your own personal, non-commercial use in considering healthcare services. You may not otherwise reproduce, republish, adapt, distribute, sell or commercially exploit any part of the website without our prior written consent. No licence or right is granted to use any Ascle Healthcare Group name, logo or trade mark.

Acceptable Use of the Website

You agree not to use this website:

• for any unlawful, fraudulent or misleading purpose
• to gain or attempt to gain unauthorised access to the website, its servers or any connected systems
• to interfere with, disrupt or place an unreasonable load on the website or its infrastructure
• to introduce viruses, malware or other harmful code
• to impersonate any person, or to misrepresent your identity or your association with any person
• to submit false or misleading information, or another person’s information without their authority
• to send unsolicited commercial communications through website forms or contact channels

We may suspend or restrict access to the website where we reasonably consider it necessary to protect the website, our systems or other users.

Privacy and Personal Data

The collection, use, disclosure, storage and handling of personal information submitted through this website, including any health-related information, is addressed in our Privacy Policy. Please read it before submitting an enquiry.

If you submit an enquiry from the Philippines about healthcare services in Singapore, your personal information may need to be handled across borders in order to respond to that enquiry. The consent basis, transfer arrangements, retention periods and security measures that apply are set out in the Privacy Policy.

Please do not send detailed medical records or sensitive health information through unsecured channels unless you have been asked to do so and have been told how to send it securely.

Limitation of Liability

To the extent permitted by applicable law, and subject to the paragraphs below, we will not be liable for loss or damage arising from:

• your reliance on general information published on this website
• any interruption, delay, error or unavailability of the website
• any content on third-party websites linked from this website
• any use of the website that does not comply with these Terms

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not permit to be excluded.

Nothing in these Terms excludes, limits or affects the professional and legal obligations owed to a patient by a treating doctor or healthcare institution in relation to clinical care actually provided.

Changes to These Terms

We may update these Terms from time to time to reflect changes to the website, to our services, or to legal and regulatory requirements.

The current version will always be published on this page, together with its effective date. Your continued use of the website after an update means that you accept the updated Terms. Please review this page periodically.

Governing Law and Jurisdiction

These Terms of Use and any matters relating to your use of this website are subject to applicable laws and regulations. Any dispute arising from or relating to the use of this website will be handled in accordance with the applicable legal and regulatory requirements.

The governing law and jurisdiction applicable to these Terms of Use may depend on the circumstances and should be determined in accordance with applicable law.

Contact Us

If you have questions about these Terms of Use, please get in touch through our contact page or using the details below.

Ascle Healthcare Group

Parkview Square, 600 North Bridge Road #10-01, Singapore 188778
Telephone: +65 6956 6588 or +65 8877 3318

For questions about how your personal information is handled, please refer to our Privacy Policy.