1. Introduction

Ascle Healthcare Group (“we”, “us” or “our”) provides this Privacy Policy to explain how we handle personal information that you provide to us, or that we collect, when you use this website.

We recognise that the information you share when enquiring about medical care is personal, and often sensitive. We are committed to handling it carefully, using it only for the purposes described in this policy, and being clear with you about what happens to it.

Please read this policy before submitting an enquiry. If there is anything here you would like explained, you are welcome to contact us.

2. Who We Are

Ascle Healthcare Group is a healthcare group based in Singapore. Our medical services, our specialist network and our physical facilities are located in Singapore. You can read more about us and about our International Patient Liaison Centre.

Our designated Data Protection Officer can be contacted at [email protected] for any data privacy concerns relating to personal information collected through this website

This website provides information for people in the Philippines who are considering specialist medical care in Singapore. It allows you to read about our services and our doctors, and to send us an enquiry.

We do not operate a hospital, clinic or medical facility in the Philippines. If you contact us through this website, your enquiry is received and handled by our team in Singapore.

Our business address is Parkview Square, 600 North Bridge Road #10-01, Singapore 188778.

3. Scope Of This Privacy Policy

This policy applies to personal information collected through this website, and to enquiries you send us through the contact channels listed on it.

This policy does not apply to:

• Other websites operated by our group, including our Singapore website, which has its own privacy policy
• Third-party websites you reach by following a link from this site
• Our social media pages, which are also governed by the policies of the platforms that host them
• Information collected when you attend one of our facilities in Singapore as a patient, which is handled under our clinical privacy arrangements

Your use of this website is also governed by our Terms of Use and our Disclaimer.

4. Personal Information We May Collect

5. How We Collect Personal Information

We collect personal information:

• Directly from you, when you complete an enquiry form, telephone us, email us, or message us
• Automatically, through the technologies described in section 11
• From a person making an enquiry on your behalf, as described in section 8

6. How We Use Personal Information

We use personal information for the following purposes:

• Responding to your enquiry
• Understanding what you are asking about, so that we can direct your enquiry to the right person
• Identifying which of our services or doctors may be relevant to you
• Arranging or coordinating a consultation, an appointment or a referral where you ask us to
• Providing international patient coordination support, including assistance with scheduling and related arrangements
• Answering questions about costs, financing or insurance where you raise them
• Communicating with you about your enquiry, and following up on it
• Operating, maintaining and securing this website, including preventing spam and misuse
• Understanding how this website is used, so that we can improve it
• Meeting our legal, regulatory and record-keeping obligations

We rely on the following lawful bases for processing your personal information:

• Your consent, which you may withdraw at any time (see Section 16.2), for responding to your enquiry and for follow-up communication
• The performance of steps you have requested prior to entering into a care arrangement, for coordinating consultations, appointments, and admissions
• Our legitimate interests in operating and improving this website, and in preventing spam and misuse, where these do not override your rights
• Compliance with applicable legal, regulatory, and record-keeping obligations

We do not sell your personal information, and we do not rent or trade it.

7. Health And Other Sensitive Information

8. Enquiries Made On Behalf Of Another Person

Enquiries about medical care are often made by a family member, a friend or a representative rather than by the patient.

If you are enquiring on behalf of someone else, please provide only the information that is necessary, and only where you are authorised by that person, or otherwise entitled, to share it. We may ask you to confirm your relationship to the person concerned, or to obtain their authorisation, before we discuss their care in detail.

If someone has made an enquiry about you, you may contact us to ask what information we hold about you, and to exercise the rights described in section 16.

9. Disclosure Of Personal Information

We may share personal information with the following categories of recipient, and only where it is necessary for the purposes described in section 6:

• Our own personnel, including our International Patient Liaison Centre team, who handle and coordinate enquiries
• Doctors and specialists within our network, where relevant to your enquiry or to care you have asked us to arrange
• Clinics, medical centres and hospitals in Singapore, where necessary to arrange a consultation, an appointment or an admission that you have requested
• Insurers and third-party administrators, where this is necessary in connection with your care, or where you have asked us to make enquiries about coverage on your behalf
• Service providers who support our operations, including website hosting, information technology, security and communications providers, who act on our instructions. Some of these providers may be located outside Singapore and the Philippines. See Section 10 for further information on cross-border transfers
• Professional advisers, where necessary
• Courts, regulators, government bodies and law enforcement authorities, where we are required or permitted to disclose information by law, or in response to a valid legal request

We do not send your health information to an insurer as a matter of course. Where a disclosure of that kind is needed in connection with your care, we will discuss it with you.

Where we engage a service provider to process personal information on our behalf, we remain responsible for that information, and we take steps intended to require the provider to protect it appropriately.

10. International And Cross-Border Transfers

Please read this section carefully, because it explains something important about using this website.

Our operations are in Singapore. When you submit an enquiry from the Philippines, your information is transmitted to Singapore and is used there by our team.

The transfer of your personal information to Singapore is necessary for us to respond to your enquiry and to coordinate the care you have asked us to arrange. By submitting an enquiry through this website, you acknowledge that your personal information will be transferred to and processed in Singapore for these purposes.

This means that personal information you provide through this website is transferred outside the Philippines.

We may also use service providers located in countries other than Singapore and the Philippines, for example for website hosting, technical infrastructure and communications.

Where personal information is transferred to another organisation for processing, whether within or outside Singapore, we remain accountable for it, and we take steps intended to ensure that it continues to be protected to a comparable standard.

If you would like more information about how your information is transferred and protected, please contact us.

11. Cookies And Similar Technologies

This website uses cookies and similar technologies. These are small files and identifiers placed on your device that help the site to operate, help keep it secure, and help us understand how it is used.

12. Third-Party Websites And Services

This website contains links to third-party websites, and includes content and services provided by third parties, such as embedded maps, embedded video, messaging applications and spam prevention services.

When you interact with these services, and in some cases simply when a page containing them loads, the third party may receive information about you, such as your IP address, in accordance with its own privacy policy.

We do not control these third parties and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any third-party service you use.

If you contact us through a messaging application, your use of that application is also governed by the terms and the privacy policy of the company that provides it.

13. Data Security

We take the protection of personal information seriously. We maintain administrative, technical and organisational measures intended to protect the personal information we hold against unauthorised access, use, disclosure, alteration and loss.

We limit access to personal information to those who need it in order to carry out the purposes described in this policy.

No method of transmitting information over the internet, and no method of electronic storage, is completely secure. While we take reasonable steps to protect your information, we cannot guarantee its absolute security. Please take this into account when deciding what to send us, and please see section 7.4.

14. Data Breach Notification

If a security incident affecting personal information occurs, we will assess it and respond in accordance with our incident response procedures.

Where a notifiable breach occurs, we will notify the National Privacy Commission within 72 hours of becoming aware of it, where required by applicable law. We will also notify affected individuals where required, in the manner and within the timeframes prescribed by law.

15. Data Retention

We keep personal information only for as long as we need it for the purposes described in this policy.

In practice, this means we retain personal information:

• For as long as is necessary to respond to and follow up on your enquiry
• For as long as is necessary to serve the applicable business purpose
• To the extent necessary to comply with applicable legal, regulatory or record-keeping requirements

Where an enquiry does not proceed further, we do not retain the information for longer than is needed for the purpose for which it was provided.
Once personal information is no longer required, we take steps to dispose of it securely, or to de-identify it.

16. Your Privacy Rights

17. How To Make A Privacy Request

To make any of the requests described in section 16, please contact us, and:

• Tell us what you would like us to do
• Give us enough detail for us to locate the personal information concerned
• Provide information that allows us to confirm your identity, so that we do not disclose personal information to the wrong person

If you are making a request on behalf of someone else, we will ask you to demonstrate that you are authorised to do so.

We will acknowledge your request and respond within the timeframe required by applicable law. There is normally no charge for making a request. Where a charge is permitted by law, for example for providing a copy of information, we will tell you before proceeding.

18. Information Concerning Minors

This website is intended for adults. It is not directed at children, and we do not knowingly collect personal information directly from children through this website.

We recognise that enquiries about medical care sometimes concern a child, a dependant, or another person who cannot make the enquiry themselves. Where you contact us about a child, please provide only the information necessary for your enquiry, and only where you are the parent or guardian, or are otherwise authorised to provide it. Section 8 also applies.

If you believe a child has provided personal information to us directly, please contact us and we will take appropriate steps.

19. Changes To This Privacy Policy

We review this policy from time to time, and we may update it to reflect changes in our practices, in this website, or in applicable requirements.

When we make a change, we update the effective date shown at the top of this page. Where a change is significant, we will take reasonable steps to bring it to your attention.

We encourage you to review this page periodically.

20. Contact Us

If you have a question, a request or a concern about how we handle personal information, please get in touch.

Data Protection Officer (DPO)
Ascle Healthcare Group
Email: [email protected]
Address: Parkview Square, 600 North Bridge Road #10-01, Singapore 188778

21. How To Make A Complaint

This Privacy Policy was last updated on 1 September 2026.